The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category
Foreign and Commonwealth Office (Policy & Political roles)
Job Subcategory
Public Diplomacy
Job Description (Roles and Responsibilities)
Main purpose of job
To provide support to the Embassy’s external communications efforts. (50% of the time)
To provide a high quality and efficient consular service to British nationals in Madagascar in line with the standards set out in our publication "Support for British Nationals Abroad: A Guide” and Consular Strategy. (50% of the time)
Roles and responsibilities
As Public Diplomacy Officer, you will support the Ambassador and Deputy Head of Mission (DHM) in the Embassy’s public diplomacy activity, including through the use of social media campaigns, public outreach to key stakeholders and communications activity around Embassy events. You will provide support on traditional media activity (TV, radio and press) when needed. You will lead on the design of an Embassy public diplomacy strategy, coordinating input from UK and Locally Engaged (LE) staff and public diplomacy experts both centrally and regionally in the FCO’s network. You will be responsible for all administrative management of the Chevening Scholarship programme in Madagascar and Comoros and management of the Embassy’s relationship with Chevening Alumni in these countries.
As Consular Assistant you will be responsible for providing consular assistance in Madagascar and Comoros. This may include: visiting people who have been arrested, are in prison or hospitalised; visiting mortuaries; supporting bereaved families and victims of crime, victims of sexual assault and dealing with cases involving child abduction. The successful candidate will also work closely with colleagues across the Sub-Saharan Africa network and in the UK in order to ensure excellent delivery and consistency of services. The candidate must be able and willing to engage on these difficult issues:
- Checking and processing applications for Emergency Travel Documents.
- Liaising with partners including local authorities, British companies, the tourism industry, airlines, wardens, consular correspondents, NGOs, other diplomatic missions etc.
- Delivering outreach activities which support our Consular Strategy objectives.
- Contributing to crisis planning and response in DRC.
- Managing information, completing returns and other administrative tasks.
- The successful candidate must be prepared to work out of hours if required (see below on time of in lieu/overtime).
For many British nationals, the only contact they will ever have with a British mission will be through our consular services, often in times of great personal distress. As a customer-facing member of staff, the jobholder will need to have excellent communication skills and be able to deal with distressing situations in a sensitive manner and with empathy. The successful candidate will need to be able to demonstrate the following key skills and attributes:
- Excellent all-round communication skills to manage customer expectations and deliver difficult messages;
- Excellent customer service skills; ability to respond to a range of customer needs and cultivate strong relationships with customers and stakeholders.
- Calmness under pressure;
- Ability to research and follow guidelines, and to plan and prioritise effectively;
- Ability to work well with others - to build and maintain relationships with customers and stakeholders;
- Strong problem solving skills using own judgement;
- Ability to respond quickly to changing priorities, sometimes in pressurised environments;
- S/he should be prepared to react positively to change and ready to try new ways of working
- Excellent IT and numeracy skills (a working knowledge of Microsoft Excel, Word and Outlook is essential)
- Language: English and either French or Malagasy (spoken and written)
- Level of language required: fluent (if non-native English speaker then IELTS band 7 or TOEIC 875 points or above or equivalent).
- Experience working in an English-speaking environment.
- Experience in managing websites and social media (Twitter, Facebook)
- Experience in public relations, event management or journalism
- An understanding of UK culture
Seeing the Big Picture, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service
Application deadline
12 April 2018
Grade
A2 (L)
Type of Position
Fixed Term, Full-time
Region
Africa
Country/Territory
Madagascar
Location (City)
Antananarivo
Type of Post
British Embassy
Number of vacancies
1
Starting yearly salary (USD)
MGA 15,600,000
Start Date
1 June 2018
End Date
31 May 2019
Other benefits and conditions of employment
Learning and development opportunities
As well as successful completion of relevant online learning for the role, the successful candidate will be required to complete an introductory consular training course in the first three months of the job. There are also opportunities to job shadow consular / public diplomacy teams at other British missions in the region. Development opportunities will be provided on the job, through mentoring and through courses.
Additional information
Working patterns: Monday – Thursday 07:45: – 15:45, Fridays 07:45 – 13:45.
The job holder must be prepared to work out of hours in emergencies, for which time off in lieu will be given, subject to prior agreement by management.
The jobholder will occasionally have to manage challenging but rewarding consular cases. They will help customers through some of the most difficult experiences of their lives.
- Please complete the application form in full as the information provided is used during screening.
- Please check your application carefully before you submit, as no changes can be made once submitted.
- The British Embassy will never request any payment or fees to apply for a position.
- Employees recruited locally by the British Embassy in Antananarivo are subject to Terms and Conditions of Service according to local Malagasy employment law.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status.
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
- Reference checking and security clearances will be conducted on successful candidates.
- Note: Any questions you may have about this position will only be answered during interview, should you be invited.
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